TV
TV TROUBLESHOOTING / SINGLE PIXEL LINE
The troubleshooting and repair processes will be the same across all models.
Example of a vertical single pixel line that needs a panel
Example of a horizontal single pixel line that needs a panel
If you have a verifiable Single Pixel line, on an LCD/LED TV you will need at least 5 pictures (you can submit more if needed) and information to receive a PA Authorization.
You will need to submit a TCC ticket with…
1)Picture of the full screen showing symptom (See above).
2)Picture of the detail symptom (See above).
3)Picture of the Module Model / Serial Sticker (inside the TV).
4)Picture of the Model Serial sticker (outside of the TV).
5)Picture of the Panel Model Serial (inside the TV).
Example of Model / Serial.
Example of Module Model / Serial.
Example of Panel Model / Serial.
If you have a verifiable Single Pixel line, on an OLED you will need at least 3 pictures (you can submit more if needed) and information to receive a PA Authorization.
You will need to submit a TCC ticket with…
1)Picture of the full screen showing symptom.
2)Picture of the Module Model / Serial Sticker (inside the TV).
3)Picture of the Model Serial sticker (outside of the TV).