Craft ICEMAKER Not Filling
Is there water supplied to the unit?
Are valves energizing during Test Mode?
Is a water line frozen?
1)Water Supply
Verify that there is water supplied to the refrigerator. The fastest way to do this is to try and dispense water from the dispenser. Or if the unit has a 2nd icemaker see if it is making ice.
Making sure water is supplied seems like an easy / simple step but is sometimes overlooked.
2) Do the water valves energize in test mode?
Hold the test button on the bottom of the icemaker for 3-5 seconds or until the icemaker starts to cycle:
If the Icemaker does not move in test mode at all then see the article titled (Craft Icemaker Not Harvesting).
Listen very closely to see if you can hear the Pilot and Secondary valve for the Craft Icemaker energize. They will make a humming sound when energized. BOTH valves must energize at the same time for water to enter the icemaker.
If the water valves do not energize during test mode, you will need to ohm the valves from the main PCB.
Craft ice maker water valve Resistance:
24 Ω ~ 26.5 Ω
Pilot valve Resistance:
69 Ω ~ 76 Ω
If a valve is reading open from the Main PCB inspect wiring and for bent pins in the board and valve connectors. Retest ohm reading directly at the pins on the valve and if still reading open replace the defective water valve.
If both valves are reading the correct ohm values but neither is energizing check for 24Vdc being output from the Main PCB. TO do this you will need to cycle test mode again and check the pins on the board for voltage during the test. If the main board is not outputting voltage to one or both valves the Main PCB may be defective.
Always remember to check for bent pins inside connectors and for loose connections that can also cause issues:
3) Check for frozen water lines.
If the valves are energizing and you have water supplied to the unit but no water is making it to the icemaker you could have a bad water valve or a frozen water line.
An easy way to check would be to remove the water line that goes to the craft icemaker from the valve at the back and see you have water passing through the valve. You will need a container to catch the water for this test.
If you have water coming through the craft icemaker valve but not making it to the icemaker then the issue is likely a frozen water line.
The water lines pass through conduit that are heated to help keep them from freezing. Test the Water Pipe Heater Circuit to make sure it is reading the correct ohm value.
If the Heater checks good but the water pipe is freezing at the tip call into TCC for further guidance.