Ice & Water

Ice & Water Troubleshooting

Craft ICEMAKER Shape and Clarity

Complaint – shape of the Craft Ice is not round or consistent.

Shapes Customers May See:

1.The shape of ice differs depending on the house water pressure. (Water pressure needs to be greater than 20 psi without a filter and 40psi if using a water filter).

2.The shape of ice differs depending on how much water volume expands while freezing.

Flat on the top is normal.

    The upper shape of ice differs depending on amount of water supply to the icemaker and the water amount depends on the house water pressure or if the filter is old.

Flat on the bottom is normal.

    The bottom shape of ice differs depending on how much water volume   expands while freezing and expansion of water volume depends on freezer temp setting and room temp.

 

 

Half sphere of ice can be caused by lack of water supply to the icemaker. The main reason for this is not flushing the water line after the filter is replaced or during the 1st harvest of ice if the line was not flushed out. Low house water pressure can also cause this.

Craft ice is made in the 2-separated trays to make round shaped ice.

A ring in the middle where the two halves meet is normal and caused  by expansion. 

3ICE / 6ICE

If the complaint is no ice, is the unit newly installed?

If so, the unit will need to reach set temperature, and go through at least 2 cycles of harvest time to get the air out of the water lines. The Craft IceTM icemaker may need up to 48 hours to begin producing ice. Remember even after initial harvest the Craft Ice will take approximately 18-30 hours to produce 3 pieces of ice.

The unit is set to 3 pieces of ice by default, However if the customer wishes to accelerate the Craft ice production this can be done on the display as follows.

Note: there are two methods to change between 3ICE and 6ICE…

Method 1:

The Freezer Button can be used to set the Craft Ice mode to either 3 ICE or 6 ICE.

If you need more Ice, select the 6 ICE mode.

If you need clearer ice, select the 3 ICE mode.

To change the craft Ice mode :

1) Press and hold the Freezer button for 3 seconds until the control panel beeps and the current mode appears.

※ 3 ICE mode

1 Batch (3 pieces of Ice) per Every 18~30h

※ 6 ICE mode

2 Batches (6 pieces of Ice) per Every 18~30h

2) Press the Freezer button repeatedly to toggle between 3 ICE and 6 ICE modes.

Method 2:

Press the Craft Ice Button repeatedly to select between the 3 ICE, 6 ICE and OFF modes. After 5 seconds of idle time, the last mode will be saved, and the display will return to normal.

  • To turn off the Craft Ice icemaker, select the

  OFF mode.

  • To turn on the Craft Ice icemaker, select the

   3 ICE or 6 ICE mode.

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